Providing residential heating and cooling services since 2004

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Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at contact@choosethefuse.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address: 
Fuse Heating & Air

Attn: Returns

RMA #

5628 W Clearwater Ave, Suite A-1, Kennewick, WA 99336, United States

Return shipping charges will not be paid or reimbursed by us for non-defective items.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

Exceptions

The following items cannot be returned or exchanged:

  • Customized items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

Sale items are FINAL SALE and cannot be returned. 

Questions

If you have any questions concerning our refund policy, please contact us at: contact@choosethefuse.com
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Choose Fuse Heating & Air

Best Choice for Heating and Cooling Services

From the intricate intricacies of heating and cooling systems to the often-overlooked yet crucial sewer services, we cover it all. Our commitment extends far beyond mere functionality; we’re dedicated to delivering excellence in every aspect, ensuring that your home remains a haven of safety, comfort, and reliability.

Whether you require routine maintenance to keep your systems running smoothly, prompt repairs to address unexpected issues, or expert installations to upgrade your home’s infrastructure, we’re here to help.

So, why settle for anything less than the best? Experience the unparalleled service and expertise that we bring to every project. Reach out today to schedule your services and discover the difference that true dedication and commitment can make for your home.

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Dedicated to Excellence in HVAC

Whether you need a maintenance check or an emergency repair on a heating or cooling unit, we are available to handle all of your all of your heating, cooling, and ventilation needs. We strive to exceed your expectations by ensuring that each of our clients receives individualized service.

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Sat-Sun: Closed

We make sure your air conditioning and heating systems are running at their absolute best. Whether you need HVAC maintenance, upgrades to your existing system, or repairs, we’re ready and able to serve you 24 hours a day.
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